GENE VAPE SOLUTIONS product Limited Warranty
GENE VAPE SOLUTIONS provides a non-transferable warranty to the purchaser of an GENE VAPE SOLUTIONS product’s purchased
from an authorized GENE VAPE SOLUTIONS reseller. GENE VAPE SOLUTIONS warrants that the product will be free from defects in
material and workmanship for 90 days (1 year for GENE VAPE SOLUTIONS products) commencing on the date of purchase.
Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable.
In GENE VAPE SOLUTIONS, this warranty means your GENE VAPE SOLUTIONS product will operate in accordance with published
technical specifications and in the operating environment for which it was intended for the length of the warranty period.
Remedies
GENE VAPE SOLUTIONS's entire liability and your exclusive remedy for your GENE VAPE SOLUTIONS product that is not operating in
accordance with its published technical specifications is to repair or replace the product at GENE VAPE SOLUTIONS's expense. This
warranty obligation is conditioned upon the hardware being returned to GENE VAPE SOLUTIONS or another place as directed by GENE
VAPE SOLUTIONS, with the original sales receipt and completed RMA form attached. You may be required to pay shipping and handling
charges, as well as any applicable tariffs, duties, taxes, or other fees. GENE VAPE SOLUTIONS may, at its discretion, provide new or
equivalent-to-new refurbished parts in good working condition, or repair or replace the hardware returned to GENE VAPE SOLUTIONS.
Any repaired or replacement hardware will be warranted for the remainder of the original warranty period.
Exclusions
This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
Wear and tear associated with normal use
Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
Any improper operation, including any use not in accordance with any product instructions
Cracked, broken, or otherwise damaged display (OLED)
Any other cause which does not relate to a product defect in materials or workmanship
Returning Your Product
In the event that you need to return your GENE VAPE SOLUTIONS product for repair, GENE VAPE SOLUTIONS will provide you with a
Return Merchandise Authorization Form as well as return instructions. Do not return your product without prior approval from GENE VAPE
SOLUTIONS. Any product returned without a valid RMA Form will be refused and returned to the sender at the sender's expense.
Request a Return Material Authorization Form
To request an RMA Form email GENE VAPE SOLUTIONS at tech@gene-vape.com or use the 'Contact Us' link provided on this website.