GENE VAPE SOLUTIONS tests each individual product before it gets shipped out, Also does its best to ship products in such a way that will minimize the risk of damage during shipping. However, shipping mishandling problems can still occur, which can compromise the functionality of the product in ways that may not be visibly apparent. As such, GENE VAPE SOLUTIONS offers no guarantee or warranty that any of our products will reach the customer in perfect working condition. However, we will repair or replace at our option, any product found to be defective. In no event shall GENE VAPE SOLUTIONS be held liable for damages caused to other products/items as the result of the use our products.